FAQ

Q: How long will my brownies stay fresh?

A: Our brownies are baked fresh daily and do not contain any added preservatives, so we encourage you to enjoy them as soon as you receive them. If you can resist devouring them immediately, we suggest that you store your brownies in an airtight container or airtight plastic bag at room temperature. After three days, we recommend that they be frozen (brownies freeze remarkably well, for up to 6 months), also in airtight containers or airtight plastic bags.

Brownies taste best at room temperature or even slightly warmed, so we suggest the following guidelines. Times vary depending upon microwave ovens and power settings. Remove any foil, paper or cello wrappers before warming:        

• Warming after freezing takes about 15-20 seconds in a microwave

• Warming after refrigeration takes about 10-15 seconds in a microwave

• Warming from room temperature takes about 7-10 seconds in a microwave

Q: What size are your brownies?

A: Signature 2" by 3.67" rectangles and weight approximately 1/4 lb each depending on toppings - we don’t believe in skimping.

Q: Do the brownie gourmet do corporate gifting?

A: You’re in luck! The Brownie Gourmet has worked with companies of all sizes to develop unique and memorable brownie gift offerings. We can help you please every client, regional manager, partner, department head or c-Suite executive. We have the capacity to handle gift solution creation, custom gift messaging and delivery. If you would like to work with us on a corporate gifting project, contact us here or directly at customerservice@thebrowniegourmet.com.

Q:  Do you ship Brownies?

A:  Yes!  We ship anywhere in the continental United States.  Shipping is two days + Processing Time. some orders may be delayed due to covid-19, but we’re working closely with our delivery partners to help facilitate on-time delivery.  The shipping days are Monday, Tuesday and Wednesday via UPS or USPS.  We can also ship on Thursday via USPS.  Next day shipping is available for additional shipping charges via request. We strongly advise ordering for delivery ahead of time.

Q:  How much does shipping cost?

A:  Shipping is 100% free to most of the U.S. and only $5 flat rate to everywhere else. Yes!  We ship anywhere in the continental United States. Next day shipping is available for additional shipping charges via request - contact us.

Q: What is your address for local pick up?

A:  We do not currently have local pick up.

Q:  How far in advance should I place my order?

A:  Since our brownies are baked fresh daily, we always have them “on hand”. To be certain that we have exactly the brownies that you want, exactly when you want them, we ask that you place your order by 11:00 a.m.  two business days prior to your desired date of delivery or pick-up. You may call us for same-day or next-day-orders, and we will certainly do all possible to accommodate.

Q: What forms of payment does The Brownie Gourmet™️ accept? 

A: We accept all major credit and debit cards, as well as PayPal and apple pay.  

AFFILIATE PROGRAM

Q: How do I become a brand ambassador?

A: We love our brownie ambassadors!  If you feel you are the right fit, email michellesmith@thebrowniegourmet.com or contact us and tell us why.

Q: What if I have allergies?

A: Unfortunately, at this time we don’t offer a nut free option because we bake in a kitchen that uses nuts. However, this is something we’d like to offer in the future. All of our Brownies may contain wheat, eggs, milk and soy and are baked in a kitchen that also uses nuts.